Orders & Returns: Contact Us

Questions about a product or your order? 
Email info@rtfairtrade.com and we will be happy to respond to any of your questions. 
Return Policy
All orders placed after May 23 are final. Otherwise, if for any reason you are not pleased with your purchase, you can return within 2 weeks of receipt for a full refund or credit (less shipping costs). Please email us at info@rtfairtrade.com to notify us of your intent to return and send the bag to the address we provide. After we have the opportunity to assess the condition of the bag, a refund will be made via paypal. Shipping will not be refunded. Please note that our bags are one of a kind and handmade and the occasional 'flaw' is a part of the design.