Questions about a product or your order?
Use our LiveChat feature or email us and we will be happy to answer any of your questions.
Interested in carrying our products in your store?
If you are interested in reselling Rising Tide Fair Trade products, please email us a brief description of your business and your resale ID. All of our products are available for wholesale purchase.
Please send any other inquiries to firstname.lastname@example.org and we'll respond within 48 hours.
If for any reason you are not pleased with your purchase, you can return within 2 weeks of receipt for a full refund or credit (less shipping costs). Please email us at email@example.com to notify us of your intent to return and send the bag to the address we provide. After we have the opportunity to assess the condition of the bag, a refund will be made via paypal. Shipping will not be refunded. Please note that our bags are one of a kind and handmade and the occasional 'flaw' is a part of the design.